Frequently Asked Questions
Everything you need to know about your ritual.
Where does Tatcha ship?
We currently ship to the United States and select international destinations. Standard shipping is complimentary on all U.S. orders over $25.
What is your return policy?
We want you to love your ritual. If you are not satisfied, we accept returns of lightly used products within 90 days of purchase for a full refund.
Are Tatcha products cruelty-free?
Yes, Tatcha is a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How do I know which products are right for my skin type?
You can take our Ritual Finder quiz on the website or consult with our skincare experts via Live Chat to build a personalized regimen tailored to your skin's needs.
Are your products formulated without parabens?
Every Tatcha formula is created without parabens, synthetic fragrances, sulfate detergents, urea, DEA, or TEA to ensure the highest purity and efficacy.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also view your order status by logging into your Tatcha account.